Returns & Exchanges
Due to the perishable nature of our fresh-baked cookies, we cannot accept physical returns; however, we are committed to ensuring your complete satisfaction with every bite. If your order arrives damaged or incorrect, please reach out to our support team within 48 hours of delivery for a full replacement or refund.
Check Your Order
Inspect your cookie box immediately upon delivery to ensure all items are present and the packaging is intact.
Document Issues
If there are any quality concerns or damages, take a clear photo of the product and the shipping label for our records.
Contact Support
Email our team at hello@cookies.com with your order number and photos within 2 days of receiving your package.
Resolution
Our team will review your request within 24 hours and issue a store credit, refund, or ship a fresh batch of cookies at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing